MAMA AI 10/2024: Where to Find Us in October / Tired Eyes from Work? Not Anymore! / Get Your Vacation Confirmed Before Your Coffee Cools / MAMA AI Academy 11-2024
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Dear clients, partners and fans of new AI technologies!
We hope you enjoyed a relaxing summer, as the autumn will be quite busy. Let’s take a look at where you can find us in October alone.
October 9 – As part of a series of ČAUI (Czech Association of AI) events, there was the AI Customer Care Transformation Conference, where Kuba Krchák presented and discussed the difference between Customer Care and Customer Experience.
October 10 – The Center for Investment, Development, and Innovation (CIRI) in Hradec Králové hosted another roundtable focused (not only) on cities and municipalities. My topic was how to assign the most boring agendas to artificial intelligence, freeing up your time for what truly matters.
October 18 – The well-known AI Days organized by prg.ai will also take place in various locations this October. One highlight is AI 4 Libraries at the Prague City Library. Libraries are usually quiet, but we’ll be speaking up—loudly!
And that’s not all! In between all of these, we’re looking forward to corporate AI Academy workshops, where we’ll continue spreading AI awareness to company teams.
Today, we’ll take a closer look at mDataChat, an interesting international use case, and an invitation to the next MAMA AI Academy won’t be missing too.
P.S. Thank you for your interest in following the articles in past issues. You can find them on our website in the Blog section. If you would like to comment on the content, please email us at newsletter@themama.ai.
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How much time do you spend each day going through documents to find the answer to your question? And how often do your eyes get tired before you even find the information you need? With mDataChat from The MAMA AI, this is no longer a problem.
What do our clients love?
Our clients love the simplicity with which this tool operates – within seconds, it answers specific questions and even shows you the source where the answer was found. They also appreciate the speed and accuracy that mDataChat provides. This AI system uses specialized agents: some search documents, others work through spreadsheets or databases. All you need to do is ask a question in natural language, such as, “Is a notice valid if it’s not in writing?” and mDataChat will instantly display the relevant answer along with a specific reference to the legal regulation, as shown in the illustrative example:
As you can see, the question was posed in a informal manner, far from legal terminology. Yet, mDataChat understood it correctly, instantly found the answer in the Labor Code, and informed that the notice must be in writing; otherwise, it is not considered valid.
Transparency and Trustworthiness
Another advantage of mDataChat, highly valued by our users, is the explainability of its results. Every answer is linked to a specific document and an exact paragraph, making it easy to verify its accuracy. Whether the system is searching through legal documents or analyzing spreadsheets, everything is backed by a clear reference to the source, as shown in the next illustration:
This level of transparency helps build trust and eliminates any doubts about the relevance or accuracy of the responses.
Quick and Efficient Document Handling
Whether you need to quickly search for methodologies or legal regulations, analyze contract terms, or find key points from complex contractual documents, mDataChat allows you to do so within seconds. mDataChat users don’t have to sift through hundreds of pages or scroll through tables; they receive answers instantly and clearly.
Conclusion
With mDataChat, you can work with documents faster and more efficiently. This AI system, utilizing specialized agents for various tasks, guarantees not only time savings but also the confidence that each response is accurate and transparent. In today’s fast-paced and competitive environment, such a tool is invaluable. And getting started with mDataChat in your company doesn’t have to be complicated: this is all you need.
What’s Faster: Planning a Vacation or Drinking a Coffee?
Did you decide to plan your vacation over coffee after lunch? If you choose accommodation that uses our TELMA technology, you’ll receive an automatic confirmation right after booking, responses to your inquiries about room availability will arrive within minutes, and special requests, such as breakfast in your room or late check-out, will be processed instantly. All communication is quick, efficient, and always accurate. This is all thanks to advanced automation. How does it work?
The Challenge
A global hotel group aimed to improve the efficiency of its customer service by automating repetitive email communication. The goal was to speed up response times to common queries, such as booking confirmations, room availability checks, and handling special requests. The key challenge was to ensure that the automation not only shortened response times but also maintained consistent and high-quality interactions across various communication channels.
The Solution
This hotel group implemented advanced Telma AI email bots, which were able to automatically process routine inquiries. These bots responded to guest queries instantly, significantly reducing response times and allowing customer service teams to focus on more complex requests that required a human touch.
Additionally, virtual agents were deployed to handle multi-level conversations and frequently asked questions, such as:
Reservation confirmations
Room availability
Special guest requests
Questions about dining services
Integration and Results
The automation system was fully integrated into the hotel group’s existing infrastructure, including email systems and booking platforms. Through integration with MS Exchange, it has been connected to Five9 and booking.com, ensuring that responses are always consistent, accurate, and up-to-date.
What Does This Mean for You as a Hotel Owner?
This automation led to an overall improvement in customer experience—guests received faster responses, increasing their satisfaction. Customer support staff were able to dedicate more time to individual requests, while routine communication was efficiently handled by bots and virtual agents.
What Does This Mean for You as a Client?
The next time you plan your vacation over a cup of coffee, you’ll know everything you need even before you finish your drink.
After the last Academy, participants rated the question: "Would you recommend the MAMA AI Academy to your colleagues and friends?" with a score of 9.4 out of 10. We truly appreciate it and thank you!
What did participants like about the MAMA AI Academy? This time, they shared:
The real-world examples and use case descriptions were great.
Well thought out, clear, and easy to understand.
I really liked the dynamic between the speakers.
That last point might need some explanation. In certain parts of the workshop, two instructors speak alternately. Over the years, they’ve developed such a strong rapport that tennis doubles pairs would be envious. Interestingly, this isn’t limited to just one particular pair—it works with any two instructors, who are usually the founders of The MAMA AI.
But the content isn’t always the same. In the last workshop, colleague Martin Čmejrek shared a personal revelation about how AI helped him become a better person.
And if you're curious, he might explain that in the next Academy as well...
Sign up for the November MAMA AI Academy at a special rate! You can find the details at aiacademy.cz.
We’re also available for corporate training if you're looking to inspire your entire team in the field of artificial intelligence!
