Welcome to MAMA Hotel
Try our demo FAQ Chatbot, designed not only for hotels
Most customer communication consists of recurring FAQ queries, and it's automating these queries that can significantly ease the workload of overburdened customer service agents.
Because we build state-of-the-art AI solutions tailored to our clients, we're also demonstrating our FAQ Chatbot on the pages of a fictional 5* hotel. Where else should a client be pampered by top-notch AI if not in MAMA (AI) Hotel?
The FAQ Chatbot is designed to instantly lighten our clients' communication load with customers, swiftly answering up to 80% of the most frequently asked questions. And all this without any complicated setup or programming.
Its training and implementation on the website is a matter of just a few days. To work with queries, all it needs is a web page with FAQ questions and company data or a simple excel spreadsheet. With the use of AI, it's capable of answering naturally posed questions.
What does this mean?
Let's compare the information the chatbot received in a fact sheet:
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Reception services are open 24/7
Breakfast served 7 a.m. to 11 a.m.
Free wi-fi: yes
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with the way our FAQ Chatbot responds to a naturally posed question:
Question: I will arrive at the airport at 11 pm and won't get to the hotel until 1 am. Is the reception still available at that time or how can I check in?
Answer: Yes, the MAMA hotel reception is available around the clock, so you can check in at any time, even in the late-night hours.
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You can even pose your question in other world languages. Its ability to continuously learn means that the more it is used, the better and more effectively it will respond to the questions and requests of your customers.
The FAQ Chatbot is our "entry-level" product and its functions can be expanded to cover additional business processes, such as reservations or checking order status. And since it runs on the same core as our voicebots, it can be easily integrated with your existing Telma voicebot or expanded with a Telma voicebot at any time.
Want to see how well our chatbot performs? Nothing could be easier! Simply try entering some information for testing and observe how the chatbot responds and provides relevant answers.